Shipping policy

1. Shipping Locations

We currently ship to addresses within India. For international shipping inquiries, please contact our customer support team.

2. Processing Time

Orders are typically processed within 1–3 business days. Once your order is processed, you will receive a confirmation email with tracking information.

3. Shipping Methods

We offer several shipping options, including Standard and Express delivery. Shipping methods may vary based on your location.

4. Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and order total. Free shipping is available on all orders.

5. Delivery Times

Made-to-Order Products:
Some of our products are manufactured in-house after your order is placed. These made-to-order items may take up to 10 business days to be produced and shipped. Once dispatched, the standard delivery timelines below will apply.

After Dispatch:

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–3 business days

Please note that delivery times may vary depending on your location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's status.

7. Missing or Damaged Items

If your order is missing or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will assist you in resolving the issue.

8. Contact Us

For any questions or concerns regarding shipping, please reach out to our customer support team at support@shopeliso.in.

Thank you for shopping with ShopEliso.in!